Patient Notice - Covid-19 Status
We would like to take this opportunity to provide an update on our current level of service provision.
The practice has suspended routine check ups and hygiene appointments until April. We are trying to keep patient numbers within the building to a minimum whilst community case levels remain high.
The reception staff are currently re-scheduling non urgent appointments.
The practice remains open for those patients with dental problems and for those with unfinished treatment plans.
New patients with emergency issues are still welcome.
Please read our Covid-19 patient journey below for details of what to expect on the day of your appointment.
We kindly request that patients attending the practice complete the medical history and information online form below.
Once you have submitted the online form, your dentist can perform a health based risk assessment prior to attendance.
Although we have some limitations at the moment, rest assured that the Riverside team will do their upmost to address your problems.
Patient Online Forms
- Covid-19 Patient Journey (PDF)
If you have any questions or would like to book an appointment, please fill in the form below.
Please complete all required fields marked*
You can call the practice on 01270 627 544.
Out of hours (evenings and weekends) you can call 01270 627 544 for help and advice from one of our own dentists.
1 Welsh Row,
We aim to provide the highest levels of care and patient satisfaction. However if you are unhappy with any aspect of your treatment with us, please contact us on 01270 627 544 to discuss.
Please select the link below to download our complaints policy and procedure:
- Complaints Policy (pdf document - opens in a new window)
- Complaints Procedure (pdf document - opens in a new window)
Should this not resolve your issue to your satisfaction then we recommend consulting the Dental Complaints Service (General Dental Council) on 020 7887 3800 or www.gdc-uk.org
Late Cancellations and Missed Appointments
We kindly request that if you need to cancel or rebook an appointment you give us at least 24 hours notice. Late cancellations and missed appointments do not allow us time to offer the appointment to other patients who may be in pain.
Missed appointments increase the running costs of the practice and can not be supported leading to increased charges overall. There will be a fee charged in the event of a late cancellation or missed appointment.