Patient Notice - WE ARE OPEN
We have recently been given clear guidance about how and when dentistry can safely return to normal service.
The extent and type of treatment available will reflect the current government COVID-19 alert levels ( 1 - 5 ).
We are currently at Level 3. At the moment, we can provide the following:
- In surgery assessment and advice with x-rays
- Pain management including root canal treatment and tooth extractions
- Provision of permanent fillings
- Re-fixing lost crowns and bridges if possible
- Implant/orthodontic based treatments
- All aspects of denture based work
We will keep you updated as the alert levels change. Please read our Covid-19 Patient Journey below for details on how to book and appointment and what to expect on the day of your appointment.
One of the main issues restricting a return to routine care is the production of potentially harmful aerosols by our drills and ultrasonic scalers.
Currently if we use this equipment, the surgery has to remain evacuated for 1 hour. This has obvious limitations with regard to our capacity and directly influences the scope of available treatment.
As the general alert levels fall, the guidance states that surgery restrictions will be eased and our full service can be restored.
Riverside has invested in specialised air purification units to help maintain a safe working environment for all. Read more about this system on the Radic8 website (Offsite link opens in a new window)
At the current alert level, we need patients requiring an appointment to complete the medical history and information online form below.
Once you have submitted the online forms, your dentist can perform a health based risk assessment prior to attendance. Although we have limitations at the moment, rest assured that the Riverside team will do their upmost to address your problems. We look forward to seeing you soon!
Patient Online Forms
- Covid-19 Patient Journey (PDF)
If you have any questions or would like to book an appointment, please fill in the form below.
Please complete all required fields marked*
You can call the practice on 01270 627 544.
Out of hours (evenings and weekends) you can call 01270 627 544 for help and advice from one of our own dentists.
1 Welsh Row,
We aim to provide the highest levels of care and patient satisfaction. However if you are unhappy with any aspect of your treatment with us, please contact us on 01270 627 544 to discuss.
Please select the link below to download our complaints policy and procedure:
- Complaints Policy (pdf document - opens in a new window)
- Complaints Procedure (pdf document - opens in a new window)
Should this not resolve your issue to your satisfaction then we recommend consulting the Dental Complaints Service (General Dental Council) on 020 7887 3800 or www.gdc-uk.org
Late Cancellations and Missed Appointments
We kindly request that if you need to cancel or rebook an appointment you give us at least 24 hours notice. Late cancellations and missed appointments do not allow us time to offer the appointment to other patients who may be in pain.
Missed appointments increase the running costs of the practice and can not be supported leading to increased charges overall. There will be a fee charged in the event of a late cancellation or missed appointment.