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Patient Notice - Revised Safety Procedures:

Public Health England have informed all dental practices that the additional precautionary measures we have been following during the COVID-19 pandemic must remain in place: 

Our first priority is always the health and safety of our patients and colleagues and we have endeavoured to keep everyone as safe as possible during these unprecedented times and we would like to take this opportunity to provide an update on our current level of service provision.

  • Face coverings are still mandatory in health-care settings and we ask you wear your face covering whilst in the practice to protect one another as much as possible.
  • We kindly ask all patients and visitors to disinfect their hands on arrival and departure of the practice to help prevent the spread of Coronavirus and other viruses
  • Where possible, please check in at reception using the self check-in screen.
  • Social distancing is still in place in all areas around the practice.  Please continue to be understanding of those around you.

Booking your appointment:  You can make your appointment by telephoning or emailing the practice.  Online booking will be available soon.

Reminders: You will receive a text or email, a couple of days before your appointment, reminding you of your appointment(s) including a link to follow to complete your pre appointment forms.  Please complete these forms as they will prepopulate our system automatically.   For information on how we use your data, you can view our privacy policy here:PRIVACY POLICY

Attending for your appointment:  Please do not arrive more than 5 minutes before your appointment.  On arrival for your appointment please enter through the front entrance (when clear of other patients) use the hand sanitiser located on the reception desk before checking in using the self-check-in screen located in the reception area. 

PPE:  Practice staff may be wearing protective equipment that you are not used to. Please don’t be alarmed, this is normal practice to ensure your safety and that of our staff.

Additional precautions in the practice:

  • Air extraction systems in all surgeries.
  • Sneeze guards at reception to protect both patients and staff
  • A fully contactless patient journey, booking your own appointments by phone or email, completing all your pre appointment forms remotely at home,  self-check in on arrival at the practice, contactless payment – and online booking coming soon.

Please do not attend the practice if you (or anyone you live with) have symptoms of Covid-19 (A high temperature, a new continuous cough, loss of, or change in, normal sense of taste or smell)  or if you (or anyone you live with) have tested positive for Covid 19 in the last 14 days, or have been asked to self-isolate by NHS Test & Trace.

Patient Download Documents (PDF/Word documents open in a new window)

Please download the following documents BEFORE your appointment. Please email completed forms to, for printed forms filled in by hand please photograph and email photographs of each page to

Contact Form

If you have any questions or would like to book an appointment, please fill in the form below.

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Contact Details




Please note - this contact form should only be used for transferring information of a non-sensitive nature. If you wish to provide us with medical information or other potentially sensitive data, please contact us by telephone on01270 627544 and we will advise.

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You can call the practice on 01270 627 544.

Out of hours (evenings and weekends) you can call 01270 627 544 for help and advice from one of our own dentists.


Riverside Dental,
1 Welsh Row,



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Complaints Policy

We aim to provide the highest levels of care and patient satisfaction. However if you are unhappy with any aspect of your treatment with us, please contact us on 01270 627 544 to discuss.

Please select the link below to download our complaints policy and procedure:

Should this not resolve your issue to your satisfaction then we recommend consulting the Dental Complaints Service (General Dental Council) on 020 7887 3800 or

Late Cancellations and Missed Appointments

We kindly request that if you need to cancel or rebook an appointment you give us at least 24 hours notice. Late cancellations and missed appointments do not allow us time to offer the appointment to other patients who may be in pain.

Missed appointments increase the running costs of the practice and can not be supported leading to increased charges overall. There will be a fee charged in the event of a late cancellation or missed appointment.

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