Patient Notice - Coronavirus
We are in the midst of a very fragile situation and our actions over the next few months will determine the severity of the COVID-19 pandemic in our country.
We have made the decision to CLOSE our practice for anything other than emergency treatment until we are permitted to resume a normal service.
If you are in an emergency situation or have pain we will of course be ready and willing to treat you to alleviate your pain, please do not visit the practice unless you have been given an appointment to attend.
Our Denplan patients should be aware that any emergency treatment or trauma incident will be fully covered during this difficult time.
There are many factors that have gone into our decision. We deeply care about the health of our patients (you) and our dedicated team. Our country is at tipping point and our SOCIAL RESPONSIBILITY must currently govern all of our actions.
The Riverside Team
If you have any questions or would like to book an appointment, please fill in the form below.
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You can call the practice on 01270 627 544.
Out of hours (evenings and weekends) you can call 01270 627 544 for help and advice from one of our own dentists.
1 Welsh Row,
We aim to provide the highest levels of care and patient satisfaction. However if you are unhappy with any aspect of your treatment with us, please contact us on 01270 627 544 to discuss.
Please select the link below to download our complaints policy and procedure:
- Complaints Policy (pdf document - opens in a new window)
- Complaints Procedure (pdf document - opens in a new window)
Should this not resolve your issue to your satisfaction then we recommend consulting the Dental Complaints Service (General Dental Council) on 020 7887 3800 or www.gdc-uk.org
Late Cancellations and Missed Appointments
We kindly request that if you need to cancel or rebook an appointment you give us at least 24 hours notice. Late cancellations and missed appointments do not allow us time to offer the appointment to other patients who may be in pain.
Missed appointments increase the running costs of the practice and can not be supported leading to increased charges overall. There will be a fee charged in the event of a late cancellation or missed appointment.