Patient Notice - Coronavirus - WE ARE STILL HERE TO SUPPORT YOU AT THIS TIME
The Riverside Dental Practice is currently unable to provide face to face treatment due to the current COVID - 19 guidelines.
The practice is however available for general enquiries and advice for patients requiring emergency treatment.
You can access this service on 01270 627544 between the hours of 9am and 2pm Monday to Friday.
A dentist is on hand to answer your questions, to provide advice regarding pain management and to issue antibiotic courses when required. Urgent care centres have been set up in the area to perform tooth extractions if painkillers/antibiotics are not working. We can facilitate these referrals.
For help and advice outside of these hours please call 07974782874 and leave your name, telephone number and a brief description of your problem. The on call dentist will return your call as soon as possible.
We hope to resume our service in the coming weeks. Until then, stay safe and take care.
The Riverside Team
If you have any questions or would like to book an appointment, please fill in the form below.
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You can call the practice on 01270 627 544.
Out of hours (evenings and weekends) you can call 01270 627 544 for help and advice from one of our own dentists.
1 Welsh Row,
We aim to provide the highest levels of care and patient satisfaction. However if you are unhappy with any aspect of your treatment with us, please contact us on 01270 627 544 to discuss.
Please select the link below to download our complaints policy and procedure:
- Complaints Policy (pdf document - opens in a new window)
- Complaints Procedure (pdf document - opens in a new window)
Should this not resolve your issue to your satisfaction then we recommend consulting the Dental Complaints Service (General Dental Council) on 020 7887 3800 or www.gdc-uk.org
Late Cancellations and Missed Appointments
We kindly request that if you need to cancel or rebook an appointment you give us at least 24 hours notice. Late cancellations and missed appointments do not allow us time to offer the appointment to other patients who may be in pain.
Missed appointments increase the running costs of the practice and can not be supported leading to increased charges overall. There will be a fee charged in the event of a late cancellation or missed appointment.